GlitzUP Beauty Return Policy (USA & Canada)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at glitzup@cosmetics.com.sc. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can always contact us at glitzup@cosmetics.com.sc.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If an item arrives damaged (such as a cracked container), we will offer a replacement or refund. To process this, please send us photos or videos of the damaged item to glitzup@cosmetics.com.sc.

Exceptions / Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns of the following items in the USA & Canada:

  • Opened or used beauty products

  • Custom products (such as special orders or personalized items)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you have questions or concerns about your specific item, please get in touch.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund is approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 30 business days have passed since we’ve approved your return, please contact us at glitzup@cosmetics.com.sc.

Important Notes for USA & Canada

  • If an order is returned to us due to an incorrect shipping address or failed delivery attempt, the shipping cost will not be refunded.

  • If a customer returns a product to our warehouse without prior approval, the return may be rejected or subject to a processing fee.

  • A processing fee of $3 may apply for certain returns, especially those involving fulfillment center restocking.

  • Returns for opened or used beauty products will not be accepted due to hygiene and safety regulations.

For any additional questions, feel free to reach out to us at glitzup@cosmetics.com.sc.